Privacy Policy
At SilverKlown Toys, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website.
Information We Collect:
- Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
- Usage Information: We may also collect information about how you use our website, including your browsing activity, the pages you visit, and your interactions with our products and services.
How We Use Your Information:
- Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
- Improving Our Services: We may use usage information to analyze trends, improve our website’s functionality, and enhance your shopping experience.
- Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and upcoming events. You can opt-out of these communications at any time by following the unsubscribe instructions included in each email.
Disclosure of Information:
- Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering orders.
- Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as court orders or subpoenas.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of the transaction.
Data Security:
We take reasonable measures to protect the security and confidentiality of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it.
Updates to This Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information about our privacy practices.
Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at silverklowntoystore@gmail.com.
Last updated: 05/18/2024
Shipping
- Shipping rates are calculated based on the following factors:
- Exact Shipping Address: The destination of your order will influence the shipping cost. Please ensure that you provide the correct and complete address during checkout to avoid any delays or additional charges.
- Weight and Size of Package: The shipping cost will vary depending on the weight and dimensions of your package. Our system automatically calculates these details to provide you with the most accurate shipping rate.
- Shipping times may vary based on the destination. Generally, domestic shipments take between 2-7 business days. International shipping times vary by country and can take between 7-21 business days. Please note that these timeframes are estimates and actual delivery times may vary.Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the USPS or UPS and stay updated on its delivery status.
- Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
- Shipments outside of the US will be exact to buyer via USPS / UPS shipping. As the seller, we will not be held responsible for any fees associated with customs. Additionally: if you would like to know the shipping cost prior to purchasing, please send us a message with exact shipping address.
Refund/Return Policy
Return Eligibility
- Return Window: Returns are accepted within 10 days of the tracking delivery date.
- Condition: The product must be returned in the same condition as received. New or sealed products must be returned unopened and it’s original packaging and condition. Due to the nature of vintage collectibles, they are sold “as is.”
Return Process
- Contact Us: If you need to return an item, please contact us at silverklowntoys@gmail.com within 10 days of receiving your order. Include your order number, item details, and reason for return.
- Approval: Upon receiving your return request, we will review it and provide instructions on how to proceed if your return is eligible.
- Shipping: You will be responsible for the shipping costs to return the item to us. Customers are responsible for any international fees (i.e. customs, tarifs, fees)
Review and Refund
- Inspection: Once we receive your returned item, we will review it based on the reason for the return provided.
- Approval: If the return is approved, a refund will be processed to your original method of payment. Please note that this process may take a certain number of days depending on your card issuer’s policies.
Damage During Transit
- Claims: Returns will only be accepted if the item was damaged during transit. If your item arrives damaged, please contact us immediately at silverklowntoys@gmail.com with photos and details of the damage.
- Claim Process: SilverKlown Toys will open a claim with the shipping provider on your behalf. We will keep you updated throughout the claim process and work towards a resolution as quickly as possible.
Non-Returnable Items
Due to the nature of our products being sold “as is,” returns for reasons other than damage during transit will not be accepted. We strive to accurately describe and photograph each item, and we encourage you to review all product details before making a purchase.
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at silverklowntoystore@gmail.com. We are here to help and ensure you have a positive shopping experience with SilverKlown Toys.
