Information

Privacy Policy

At SilverKlown Toys, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website.

Information We Collect:

  • Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
  • Usage Information: We may also collect information about how you use our website, including your browsing activity, the pages you visit, and your interactions with our products and services.

How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.
  • Improving Our Services: We may use usage information to analyze trends, improve our website’s functionality, and enhance your shopping experience.
  • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and upcoming events. You can opt-out of these communications at any time by following the unsubscribe instructions included in each email.

Disclosure of Information:

  • Service Providers: We may share your personal information with third-party service providers (payment provider Square and USPS shipping methods) who assist us in operating our website, processing payments, and delivering orders.
  • Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as court orders or subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of the transaction.

Data Security:

We take reasonable measures to protect the security and confidentiality of your personal information. Our site is secured with hosted site HTTPS. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy:

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it.

Updates to This Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information about our privacy practices.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at silverklowntoystore@gmail.com.

Last updated: 05/21/2025

Shipping

  • Shipping cost is built into item cost:
    • Items are priced with shipping and handling included in total cost.
    • Each item will arrive in a box with secure wrapping (bubble wrap and or white packing paper).
  • Shipping times may vary based on the destination. Generally, domestic shipments take between 2-7 business days. International shipping times vary by country and can take between 7-21 business days. Please note that these timeframes are estimates and actual delivery times may vary. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the USPS tracking.
    • Notes:
      • USPS as of recent has experienced slower delivery times. Please follow tracking details provided.
  • Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.
  • Silverklown Toys at this time does not Ship outside of the United States.

Refund/Return Policy

Return Eligibility

  • Return Window: Returns are accepted within 5 days of the tracking “delivered” date only on “New & Sealed” products.
      • Due to the nature of vintage collectibles and loose action figures, these items are sold as-is and are NOT ELIGIBLE for returns.
      • Please see all photos of items and read item description to avoid missed information pertaining to item condition.
      • If you would like additional photos/details of items before purchase please email silverklowntoystore@gmail.com and Allow 24 hours for response.
  • Condition: New or sealed products must be returned unopened and it’s original packaging and condition.

Return Process

  1. Contact Us: If you need to return an eligible item, please contact us at silverklowntoystore@gmail.com within 5 days of receiving your order. Include your order number, item details, and reason for return.
  2. Review: Please allow 24 hours for return request to be reviewed. If item is eligible for return, follow onto step 3.
  3. Return Shipping: Buyer will be responsible for ALL SHIPPING COST/PROCESSING to return the item. Silverklown Toys will not cover cost of return shipping under any circumstance. Customers are responsible for Any and All international fees (i.e. customs, tariffs, fees). See instructions below for REQUIRED handling:
      1. Photos of item must be provided within request for return.
      2. Item must be packed in original shipping container.
      3. Item must be shipped back and tracking within 48 hours of return request approval. See instructions below for REQUIRED handling/email confirmation instructions.
        1. Send email to Silverklowntoystore@gmail.com with the following REQUIRED details
          1. Photo of item packaged in secure manner.
          2. Photo of shipping label with visible Return Shipping address and tracking information.
          3. Photo of Receipt from shipping provider MUST be provided within email. Will not accept items for return if there is not confirmation provided that item was taken to post office or other shipping method office with hand off receipt provided. THIS IS REQUIRED NO MATTER WHAT CIRCUMSTANCES TO BE ELIGIBLE FOR REFUND.

Review and Refund

  • Inspection: Once we receive your returned item, we will review it based on the reason for the return provided.
  • Approval: If the return is approved, a refund will be processed to your original method of payment. Please note that this process may take a certain number of unknown days depending on your card issuer’s policies.

Non-Returnable Items

Due to the nature of our products being sold “as is,” returns will not be accepted. We strive to accurately describe and photograph each item, and we encourage you to review all product details before making a purchase.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at silverklowntoystore@gmail.com. We are here to help and ensure you have a positive shopping experience with SilverKlown Toys.

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